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Privacy Policy

Last updated: 2026-09-19

1. General

This Privacy Policy describes how Fenrir d.o.o., Mljekarska ulica 29, 10040 Zagreb, OIB: 63618289113 ("Company", "we", "our") collects, uses and protects your personal data through the ograda.hr website and related services.

2. Data Collection

We collect the following categories of personal data:

  • Identification data: name, surname, address, phone, email
  • Business data: company name, OIB, registered address
  • Usage data: IP address, browser data, visit time
  • Communication data: content of messages and quote requests
  • Contract data: order and payment information

3. Purpose of Data Processing

We process your personal data for the following purposes:

  • Providing fence sales, delivery and installation services
  • Communication with clients and technical support
  • Processing quote requests and concluding contracts
  • Maintaining accounting records
  • Fulfilling legal obligations
  • Improving our services and website
  • Marketing and promotional activities (with your consent)

4. Legal Basis for Processing

We process your data based on:

  • Contractual obligations - for providing services
  • Legal obligations - accounting, tax law
  • Legitimate interests - service improvement, security
  • Consent - marketing communication

5. Data Sharing

We may share your data with:

  • Accounting services for record keeping
  • Tax and other government authorities (as required by law)
  • Carriers and installers for fence delivery and installation
  • IT service providers (hosting, maintenance)
  • Business partners (with your consent)

6. International Transfers

Your data is primarily processed within the European Union. If data transfer to third countries occurs, we will ensure appropriate security measures.

7. Data Retention

We retain your data:

  • Contract data: 11 years (accounting obligations)
  • Marketing data: until consent withdrawal
  • Communication data: 3 years
  • Web analytics: 24 months

8. Your Rights

Under GDPR you have the right to:

  • Access - request a copy of your data
  • Rectification - correct inaccurate data
  • Erasure - "right to be forgotten"
  • Restriction - temporary suspension of processing
  • Portability - transfer data to another party
  • Object - oppose certain processing
  • Withdraw consent - for marketing

9. Security Measures

We have implemented technical and organizational measures:

  • SSL encryption of web traffic
  • Regular backups
  • Data access control
  • Employee privacy training
  • Regular security audits

10. Cookies

We use the following types of cookies:

  • Essential: website functionality
  • Analytical: Google Analytics (anonymized)
  • Marketing: personalized content (with consent)

11. Policy Changes

We reserve the right to update this Policy. We will notify you of significant changes via email or website notice.

12. Contact and Complaints

For privacy questions or to exercise your rights, contact us:

Right to complain: You may file a complaint with the Personal Data Protection Agency (azop.hr) if you believe we have not acted in accordance with regulations.

  • Fenrir d.o.o.
  • Mljekarska ulica 29, 10040 Zagreb
  • OIB 63618289113
  • II. Dragošićkin odvojak 17, 10370 Dragošička (Rugvica)
  • [email protected]